How do I create an account?
Go to "Create account" and enter your personal information and credit card details. Remember your username and password. You will need it to log in and use an e-bike.
What is a Company Account?
A Company Account is an account for companies/larger groups/etc. that want to include a larger range of sub-users under the same credit card. The Company Cardholder has acces to all account and payment information and can add or delete new subusers. Find more information in the Company How To pages.
How about my privacy?
De Boom en het Meer only uses the personal information that you provide for the purpose of creating the user account and using the e-bikes. Your personal trip information is not released to third parties. We handle your privacy and personal information in a safe and secure way.
How can I delete my account?
Open your account using your username and password. Select "My Account". Here you can delete your account". Your account will be removed and you can not log in with your account. Nu-Connect keeps your trip information for a period of 5 years for statistical purposes.
How do I reactivate my account?
Please contact our support desk: firstname.lastname@example.org